[SOLVED] Install Questions

Forum to discuss MonkeyTunes DACP Server for MediaMonkey

Re: Install Questions

Postby Melloware » Fri Nov 27, 2009 5:40 pm

davinci wrote:Well, im still not able to use my iPhone to control MediaMonkey with MonkeyTunes running the latest "fixed" version you linked to.

Uninstalled the previous and installed the one you linked to, but i have the same problem, the remote app is not fetching/finishing to get the library connection properly.


This is most likely a firewall issue. You need to have TCP Port 3689 and UDP port 5353 open. It turns out if you don't allow 5353 you will get the "Library Connecting..." error. Another user had this and as soon as they tweaked their router to not firewall LAN-to-LAN traffic and opened MediaMOnkey and those Ports in Firewall all of their connecting problems went away.

Can you send me your LOG file?

Here is the instructions for everything you need...

If you have a firewall enabled in your router or computer, make sure that the firewall is not blocking communication between Remote and your MediaMonkey. Remote uses TCP port 3689 and UDP port 5353 to communicate with your MonkeyTunes. To configure your firewall to add these ports:

For Windows Vista and Windows 7 Firewall, please follow these instructions.

For Windows XP Firewall, please follow these instructions.

If you use other firewall software or hardware, check the software documentation on how to open these ports.

See this Apple article except instead of Itunes the exception is for MediaMonkey and NOT MonkeyTunes.

http://support.apple.com/kb/HT2553
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Re: [SOLVED] Install Questions

Postby davinci » Wed Dec 30, 2009 7:17 pm

I am still not able to use MonkeyTunes, but this time i don't have more chance to really try it out because the trial has EXPIRED without being able to use it one single time ;)

Can't say i'm impressed.
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Re: [SOLVED] Install Questions

Postby Melloware » Wed Dec 30, 2009 10:05 pm

davinci wrote:I am still not able to use MonkeyTunes, but this time i don't have more chance to really try it out because the trial has EXPIRED without being able to use it one single time ;)

Can't say i'm impressed.


Sorry you aren't impressed. I have hundreds of successful users who installed it and it worked first time out of the box. The users that did have problems usually solved them quickly with out troubleshooting FAQ:

http://forum.melloware.com/viewtopic.php?f=16&t=7703

A lot of times it is because the MM COM Object was not installed properly or firewall/router issues of their network being too restrictive.

I will send you an extension....
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