Connection Issues FAQ

Forum discussing Intelliphone iPhone/iPod/iPad/Android Client for Intelliremote

Connection Issues FAQ

Postby Melloware » Tue May 12, 2009 5:58 pm

If you are having connection problems trying to get Intelliphone to connect to Intelliremote here are some things to try.

First, check out this step by step picture tutorial... Step-By-Step Picture Tutorial

1. Make sure Intelliremote PC Server is version 2.7.3 or higher. Anything lower will not work.

2. Start Intelliremote PC Server. From a command prompt type "netstat -a" you should see....
Code: Select all
TCP    YOURPC:6000         YOURPC:0            LISTENING


IMPORTANT: If you do NOT see that then you have your antivirus/antispyware or Windows Defender preventing that port from being opened. You will need to add Port 6000 as an exception in whatever port blocking firewall/antivirus/Windows Defender you use.


A. Go into Control Panel->Security Center to tell Windows Firewall to allow intelliremote.exe as an Exception.

http://mozy.com/support/firewall_windows

B. Disable Windows Defender from starting altogether...

http://www.vista4beginners.com/How-to-d ... s-Defender

C. Go into Control Panel->Security Center to get to the Windows Defender options and try opening Port 6000.

http://windowshelp.microsoft.com/Window ... b1033.mspx

3. Once you have netstat -a showing Port 6000 is listening then your Server is all set up.

4. In Intelliphone go to the Settings Image and enter the IP Address correctly from your Intelliremote PC Server. You can find your IPV4 address by typing "ipconfig" at the command prompt. It should look like 192.168.1.XXX or something similar. It can also be found on the Info Tab of the Intelliremote PC application at the top of the screen under the Version.

Image

5. Now that you have pointed your iPhone/iPod Touch to Intelliremote, try and run Intelliphone. If it says failed to connect then your Wireless Router is blocking Port 6000. You will need to go into your Router and change it to open up Port 6000.

6. If you still can't connect then try from a different PC than Intelliremote is running on to telnet 192.168.1.XXX 6000 using Putty or any other telnet client. If you do not see "200 Intelliremote Server" response then you know your Router still has port 6000 blocked.

The last thing you can do to diagnose which really helps will require two FREE AppStore apps...

ROZeroConf Bonjour Browser: http://search.appcraver.com/rozeroconfbrowser-iphone-35787/app

This will show you all Bonjour services from your iPhone/iTouch and make sure you see "_intelliremote" as service and click on it to see details.

Mocha Telnet Lite: http://www.mochasoft.dk/iphone_telnet.htm

You can telnet to your PC at 192.168.1.XXX on port 6000 or whatever your IP is and it should respond "200 Intelliremote" if it connects. If it doesn't it explains you are still blocked.

7. Turn Bluetooth Off: If you are having connection issues and you've done everything to date (firewall, router & defender) and it still doesn't connect I would suggest turning off your Bluetooth if it is on. I have just gone through 3 painful weeks of troubleshooting including buying a new router only to find out that the Bluetooth when turned on was affecting the network protocols somehow and causing this and another program similar to not connect.


Last bumped by Melloware on Tue May 12, 2009 5:58 pm.
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