[CLOSED] Crash

Forum to discuss the BlueSocket Authenticator for iPhone/iPod Touch

[CLOSED] Crash

Postby skidude » Fri Nov 14, 2008 1:40 pm

when i open bluesocket authenticator it just stays on a black screen and freezes up. i have to kill the app to get out. Sometimes it goes right in and does work. What do I do?
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Re: Crash

Postby Melloware » Fri Nov 14, 2008 1:46 pm

OK some things to try....

1. What version are you using? 1.4?

2. Make sure in the Settings application you have everything filled out properly and for SSL1 you have your universities bluesocket URL like "https://bluesocket.uga.edu" or whatever your institutions URL is. Then try again. Crashing is usually an indication of an invalid SSL certificate like when you hit Google in Safari does it pop up a window about an "bad certificate"?

3. If it still is doing it try to delete the app off your iPhoen and resync with ITunes. Sometimes installs can get corrupted on the phone. A fresh sync from Itunes can fix this.

let me know if that fixes it.
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